Store Policy
Customer Care
Kindly send an email to divineyemaya@solitudesanctuary.com with your name, order number, and the issue you are having. Someone will contact you within 2 hours with an update. All tracking numbers will be sent by email once your order is shipped. Please allow 2-3 business days for processing and printing. All orders are printed hot off the press for all our customers.
We offer multiple communication channels for customers to reach out to us, including:
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Phone:646-883-0753
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Contact Form: Available on our website
Feedback and Suggestions:
We welcome feedback and suggestions from our customers as valuable opportunities for improvement. If you have any feedback regarding our products, services, or customer care experience, please don't hesitate to share it with us. Your input helps us enhance the quality of our offerings and better serve your needs.
Privacy & Safety
Solitude Sanctuary Journal ("we" or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website [YourWebsite.com] (the "Site") and purchase our physical books.
1. **Information We Collect:**
When you visit the Site and make a purchase, we may collect personal information that you provide to us voluntarily, including:
- Name
- Email address
- Shipping address
- Billing information (such as credit card number, expiration date, and security code)
2. **How We Use Your Information:**
We use the personal information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and provide customer support
- Send you promotional emails about our books and special offers (if you opt-in to receive such communications)
- Improve our products and services
- Comply with legal obligations
3. **Data Security:**
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
4. **Disclosure of Information:**
We may disclose your personal information to third parties only in the following circumstances:
- To service providers who assist us in processing orders and delivering products to you
- To comply with applicable laws and regulations
- To protect our rights, property, or safety or that of others
5. **Third-Party Services:**
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
6. **Your Choices:**
You may choose not to provide certain personal information, but this may prevent you from accessing certain features of the Site or making purchases.
7. **Updates to this Policy:**
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
8. **Contact Us:**
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at info@wix.com
By using our Site and purchasing our products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Wholesale Inquiries
Wholesale Inquiry Policy:
Thank you for your interest in purchasing our books wholesale. This Wholesale Inquiry Policy outlines the terms and conditions regarding wholesale inquiries and orders with Solitude Sanctuary Journal ("we" or "us").
1. **Wholesale Inquiry Process:**
To inquire about purchasing our books wholesale, please contact us via email through the wholesale inquiry form on our website. In your inquiry, please provide the following information:
- Your name and contact information
- Name of your business or organization
- Business address
- Details about your wholesale inquiry, including the titles and quantities of books you are interested in purchasing
2. **Eligibility:**
Wholesale pricing is available to businesses, retailers, educational institutions, and other qualified entities interested in reselling our books.
3. **Minimum Order Requirements:**
We may have minimum order requirements for wholesale purchases. These requirements will be communicated to you during the inquiry process.
4. **Wholesale Pricing:**
Wholesale pricing is offered at a discounted rate from the retail price. The specific pricing details will be provided to you upon inquiry and will be based on factors such as the quantity of books ordered and any applicable promotions.
5. **Order Processing:**
Once your wholesale inquiry is received, we will review it and provide you with a quote, including pricing, shipping costs, and any other relevant details. Upon acceptance of the quote, we will provide you with instructions for placing your wholesale order.
6. **Payment Terms:**
Payment terms for wholesale orders will be communicated to you upon acceptance of the quote. Payment methods may include credit card, bank transfer, or other mutually agreed-upon methods.
7. **Shipping and Delivery:**
Shipping costs and delivery times will vary depending on the size and destination of your wholesale order. We will provide you with shipping options and estimated delivery times along with your quote.
8. **Returns and Exchanges:**
We accept returns and exchanges for damaged or defective books. Please review our Returns and Exchanges Policy for detailed information.
9. **Privacy:**
Any personal information provided during the wholesale inquiry process will be handled in accordance with our Privacy Policy.
10. **Contact Us:**
If you have any questions or require further assistance regarding wholesale inquiries, please contact us at divineyemaya@solitudesanctuaryjournal.com
We reserve the right to modify or update this Wholesale Inquiry Policy at any time. By submitting a wholesale inquiry, you acknowledge and agree to the terms outlined in this policy.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments